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| | Official Site of The Word/Online Bible | Description | Downloads | Technical Support || | |||||||
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The Word Frequently Asked Questions
On
the Tutorial CD, why does the "Edit Note" movie play when I click
the "View Note" button?
Posted 12/15/2000
This is an error on the CD and will be corrected on our next burn of new CDs. To solve this problem, you need to use the "NEXT" and "BACK" buttons on the screen to load the "View Note" movie. In other words, click the "View Passage" button, then click the "Next" button which will load the "View Note" movie. Or, click the "View Library" button, then click the "BACK" button and the "View Note" movie will load.
How
come when I click the "Library" icon in "The Word," I don't
get any topics or books?
Posted 11/29/2000
The library feature only works on CD's of version 8.10 or later due to a file format change. If you have a CD prior to version 8.10, then to access the topics and books that are on your CD, you need to pull down the 'File' menu and select 'Open - Book/Topics'. This will bring up a window with all your pre-selected topics/books.
What
does the "Your 'The Word' module is quite old" message mean, and what
do I do to fix it?
Posted 6/2/2000
There are two ways to get the "Your 'The Word' module is quite old" message. First is that the program is more than one year old. This can be fixed by downloading the update for free. (See our downloads section). The second is if your CD is more than 3 years old. In this case you would need to purchase an upgrade CD. You may e-mail our customer service department and ask for the upgrade pricing.
When I press F8 I get the dictionary instead of the Preselect window as the manual states. Why is this so?
In the newer versions, that functionality has been moved to F9. Alternately, you can pull down the 'View' menu and select 'Preselect Items'. This change is reflected in the new manual that is available for download.
How do I unlock the locked versions on the CD-ROM?
The main versions that need unlocking are the NAS, NIV, NRSV, and NLT. The NKJV royalty is prepaid when you purchase the CD.
To purchase an unlock code, contact Customer Service, or give them a call at 1-800-778-3390. They will have the current pricing. You will then need to go to Utilities > Unlock Versions in the Online Bible and follow the directions there.
The option to unlock with codes is grayed out on my 'Utilities' menu. What can I do?
First, check that the CD is in the drive and make sure that it is not dirty. Second, try reconfiguring your copy of "The Word."
How do I reconfigure The Word?
I downloaded an update or module for The Word. Now what do I do with this file?
All downloadable files are self-extracting, self-installing modules. Simply double click the downloaded file on your computer to install it. Next time you start The Word, you will need to preselect your new modules to use them. This is done under the View > Preselect Items menu. (Shortcut is F9)
How do I run The Word without the CD in the drive?
First, preselect all the modules that you want to be on your hard drive by pressing F9. Second, pull down the 'Tools' menu and select 'Copy CD Items to Hard Drive'. Select which modules you want depending on how much hard drive space you have, and click 'Copy'. Click 'Help' for suggestions on which modules to copy. When done, click 'Exit'. You should now be able to start The Word without the CD in the drive.
What
are the Minimum System Requirements?
Pentium 133 Mhz 64 MB RAM 1 MB Video RAM 16-bit Sound Card CD-ROM Drive Windows 95, 98, NT 4.0
Why can I not install The Word? I get errors and it never installs. Or it installs, but won't run properly.
Some video cards, especially the ATI Rage video cards, can cause problems with The Word. Here's a procedure you can try before contacting Software Support. (Windows 95 & Windows 98 only)
- Click on Start, Settings and select the Control Panel.
- Double click on the System icon.
- Click on the Performance Tab at the top of the window.
- Click on the Graphics button at the bottom of the window.
- The Hardware Acceleration should be set to Full. Move it down two notches. (In the black writing below it should read Basic Accelerator Functions.)
- Click on OK and close out of the System Properties window.
- When prompted to restart the computer click on Yes. When the computer restarts you should be able to run the program.
Should I purchase The Word, or just download the free components?
Although many of The Word components are available for free download, there are several significant benefits to purchasing The Word Deluxe Version CD-ROM that should be considered:
- Saves Time - Since all the available modules are included on the CD, you do not have to download each of these resources separately. Many of the modules could take over an hour to download over a modem connection, and the CD-ROM contains several dozen such modules. Hundreds of titles are provided instantly on the Deluxe Version CD-ROM.
- Saves Disk Space - You can run most of The Word applications from the CD, so you do not have to use up valuable disk space on your computer; you only have to install the main program on your computer (although you can choose to install more components - click here for more information) This can save several hundred Megabytes of disk space on your computer.
- Better Technical Help and Unique Offers - Purchasers of the CD version can register their product, which will provide them better technical support. The registered user will also receive important update information and special offers.
- Availability of Resources - Some resources and translations are simply too large to make available for download. These resources are only available on the CD-ROM. (See product description)