Store Support

Questions or Comments About Our New Store

Welcome to our new store! If you notice any problems or have any questions, please let us know.

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FAQ

Account questions

Shipping questions

Ordering questions

Miscellaneous questions


How do I create a store account?

Simply click Sign in/register in the header or footer. Fill out the registration form and click the Create Account button. You will be sent an email with instructions to verify your email address, which completes the registration process.

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What do I do if I don't receive my activation email?

The most common reason an email is not received from the bookstore is due to communication being blocked by a firewall or ISP. The emails may have been filtered into your email program’s junk folder as well. Please check your settings—ensure communication from AnswersInGenesis.org is approved.

You can request another verification email from your account page.

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How do I log in and out of my store account?

To log in, simply click Sign in/register in the header or footer.

To log out, use the logout button on your account page.

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How do I change my password?

Your password can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header and footer.

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How do I update my account’s email address?

Your email address can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header and footer.

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How do I change my billing and shipping information?

This information can be changed from your account page.

While logged in, you can access your account page from any page in the store. Simply click your user ID, which will appear in the header and footer.

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Can I view my order history?

Yes. This information can be accessed from your account page. Just choose the "Order History" option from the account menu. Alternately, you can use the "Order History" link in the footer of the store.

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What items don’t qualify for free economy shipping?

Special charges apply to bulk cases which are sold at significant savings per item. We are unable to provide free economy shipping for these deeply discounted items.

Note: Free shipping is for continental US addresses only.

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What items don’t apply toward the minimum to receive free economy shipping?

For continental US addresses, free economy shipping is available when at least the minimum amount of merchandise is being shipped together. The following items do not apply towards the minimum:

  • Magazine Subscriptions (Print or Digital)
  • Virtual Products
  • Donations
  • Creation Museum Tickets
  • Items with Special Shipping Charges

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I do not want to place an online order with my credit card. Can I mail in my order instead?

Yes, we have a mail-in option available. Begin by following the standard checkout steps. When you reach the final step of the checkout process, click the radio button beside “Check / Money Order” to specify this method of payment and then finish placing your order. After your order has been placed, you will be given an order confirmation page that contains a printable receipt page link. Click this link, print the resulting page, and mail it with your check or money order to Answers in Genesis, PO Box 510, Hebron, KY 41048.

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When can I expect to receive my order?

Your order will be delivered within the timeframe defined by your chosen shipping option. For the exact details of your chosen shipping option, please read our delivery policy.

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How do I access my digital downloads?

After you purchase digital media, you will be able to download the files from your account page.

  1. Go to your account page.
  2. Choose the Downloads option from the menu.
  3. Click the Download button next to the item you wish to download. (Depending on your browser configuration, you may need to, do an “Alt + click”—or ̶Control + click” for Mac users—on the button instead.)
  4. The file should immediately start downloading and show its status in a download dialog box.

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How do I download digital books to my eReader?

Generally, you will need to download the file to your computer, and then transfer it to your device. Some devices will allow you to download digital media directly, without copying it to your computer first. General instructions for common devices are listed below:

iPad / iPhone:

  1. Log into your store account.
  2. From your iPad / iPhone, access the digital media download page.
  3. Click the download link for your selected item.
  4. Click “Open in iBooks.”
  5. Your book is now in the iPad iBooks library. Enjoy!

Nook:

  1. Log into your store account.
  2. Access the digital media download page.
  3. Download the file ending in .epub.
    • When prompted to “Save As” we recommend saving to your “My Documents” folder.
  4. Plug in your USB cable to the nook and then into the USB port on your computer.
  5. Open your file Manager.
    • For Windows: Right-Click on “start” and then click “explorer.”
    • For Mac: Click on the “documents” icon in the dock.
    • For linux / Ubuntu: Open the file manager.
  6. Find and click on the drive labeled “Nook” then click on “My Documents.”
  7. Locate the .epub file on your computer.
    • It is most likely on your computers download or My Documents folder.
  8. Drag and drop or cut and paste the .epub file from the location you saved the .epub file to the “Nook,” “My Documents” folder.
  9. Unplug the Nook from the computer.
  10. On the Nook go to “My library” then “My Documents.” Your new files should show up in this folder. Enjoy!

Kindle:

  1. Log into your store account.
  2. Access the digital media download page.
  3. Download the file ending in .mobi.
    • When prompted to “Save As” we recommend saving to your “My Documents” folder.
  4. Plug in your USB cable to the Kindle and then into the USB port on your computer.
  5. Open your file Manager.
    • For Windows: Right-Click on “start” and then click “explorer.”
    • For Mac: Click on the “documents” icon in the dock.
    • For linux / Ubuntu: Open the file manager.
  6. Find and click on the drive labeled “Kindle” then click on “My Documents.”
  7. Locate the .mobi file on your computer.
    • It is most likely on your computers download or My Documents folder.
  8. Drag and drop or cut and paste the .mobi file from the location you saved it to the “Kindle,” “My Documents” folder.
  9. Unplug the Kindle from the computer.
  10. On the Kindle go to “My library” then “My Documents.” Your new files should show up in this folder. Enjoy!

Amazon also provides other methods to transfer your content without connecting your Kindle to your computer. You can get more information here: www.amazon.com/gp/sendtokindle

Windows or Mac Computer:

To read ebooks on your computer, you will need to have an ereader program installed. One option that is available for free is Adobe Digital Editions. It can read EPUB format ebooks. It is compatible with both Windows and Mac, and can be downloaded from here: www.adobe.com/products/digitaleditions/.

Once Adobe Digital Editions is installed, you can simply download the EPUB file to your computer. You can drag-and-drop a downloaded ebook onto Adobe Digital Editions to add it to your library, or double-click it to open it in the reader.

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My video download will only play in my browser and I can’t download it. What should I do?

Depending on your browser's configuration, it may attempt to play the video rather than download it. To bypass your browser’s configurations to play the video, follow these steps.

  1. Go to your account page.
  2. Choose the Downloads option from the menu.
  3. Instead of a normal click, do an “Alt + click” on the “Download” link to the right of the video title. (“Option + click” for Mac users.)
  4. The video should immediately start downloading and show its status in a download dialog box.

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My video download does nothing when I try to download it. What should I do?

This is typical behavior for Internet Explorer. Follow these steps to retrieve your video download.

  1. Go to your account page
  2. Choose the Downloads option from the menu.
  3. Right-click on the “Download” button to the right of the video title.
  4. Choose the “Save link as...” option from the pop-up menu.
  5. A “Save As” dialog box should then display asking where you would like to save your video and by what name. Choose your preferences and then click “Save.”
  6. The video should immediately start downloading and show its status in a download dialog box.

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I am not receiving email from your store.

The most common reason an email is not received from the bookstore is due to communication being blocked by a firewall or ISP. The emails may have been filtered into your email program’s junk folder as well. Please check your settings—ensure communication from AnswersInGenesis.org is approved.

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How do I find a specific item that I am looking for?

The easiest way to find a specific item is by using our powerful search engine, located at the top, right-hand side of the store. You can enter in any defining information about the item: author, partial title, format, keywords, etc. If you still are unable to find what you are looking for, please send us an email. We may not carry the item, but would like to know what our customers are interested in.

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Contact Customer Service

Phone Support

Call (800) 778-3390 to place an order. Hours: 9 am – 7 pm (ET), Monday – Friday

Note: Orders placed via AnswersBookstore.com are final upon verified submission. We are unable to process changes or to cancel an order after submission and credit card verification. Please ensure that your order is complete and correct before finalizing. Thank you!

Email Support

Before sending an email, please review our help topics below. If you are still having problems or have a question, contact us using one of the following options:

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