Delivery & Return Policy

Delivery Policy

Your order will be delivered within the time period outlined below based on your specified shipping method.

Shipping details

United States options

Economy

  • An uninsured shipment, you can normally expect your order to arrive at your home within 7–14 business days.
  • Cost: Shipments of $99.99 or less ship for only $4.99. Shipments of $100.00 or more ship for only $0.01 (1 cent). (Some restrictions apply. See below.)
  • A postal mailing address is required.
  • Restrictions:
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on items with special shipping charges.
    • For 1-cent shipping, the $100 minimum does not include the cost of magazine subscriptions, online courses, virtual goods, donations, handmade ragtime quilts, Creation Museum tickets, or items with special shipping charges.

Ground

  • An insured shipment, you can normally expect your order to arrive at your home within 5–10 business days.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination, with a minimum charge of $5.95. The quoted charge includes a minimal handling fee.
  • A physical mailing address is required.

2nd Day Air

  • Orders will be shipped the day they are received. [Important: Orders placed after 1:00 p.m. (ET) will be processed on the next business day (Monday – Friday).]
  • You can expect your order to arrive at your home on the second (2nd) business day after it has been processed.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination. The quoted charge includes a minimal handling fee.
  • Restrictions:
    • No PO boxes—please provide a valid street address.
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on free shipping offers or on items that do not incur shipping charges.

Next Day Air

  • Orders will be shipped the day they are received. [Important: Orders placed after 1:00 p.m. (ET) will be processed on the next business day (Monday – Friday).]
  • You can expect your order to arrive at your home on the next business day after it has been processed.
  • Cost: A real-time shipping calculation is provided based on the weight of the items you are ordering and their destination. The quoted charge includes a minimal handling fee.
  • Restrictions:
    • No PO boxes—please provide a valid street address.
    • This option is not available to Hawaii, Alaska, or military addresses.
    • This option is not available on free shipping offers or on items that do not incur shipping charges.

International options

Standard International Shipping

  • You can expect your order to arrive 4–6 weeks from the date you place the order.
  • Cost: A shipping calculation is provided based on the weight of the items you are ordering. The quoted charge includes a minimal handling fee.

Expedited International Shipping

For non-USA expedited shipping options:

Item availability information

Clearance Items

Please note that the availability of clearance items is not guaranteed. If an item included in your order is found to be out-of-stock when your order is processed, the item(s) will be removed from your order and you will not be charged.

Backorder and Preorder Items

Orders including backordered items will not ship until all items are in stock.

Orders including preorder items will ship according to your selected shipping method. The preorder items will ship separately when they arrive at the warehouse at no additional charge to you.

Return Policy

If an item you ordered does not meet your expectations, it may be returned within 30 days of the original purchase date if it is in resalable condition. (Does not apply to clearance-priced items.)

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