Download Help

General Questions

How do I access my digital downloads?

After you purchase digital media, you will be able to download the files from your account page. If you are not logged in at the time you make your purchase, you will receive an email with instructions for adding the digital download to your account.

1. Go to your account page.
2. Choose the Downloads option from the menu.
3. To avoid problems that can occur with some browser configurations, we recommend that you, right-click the download button on the downloads page of your account and choose "Save link as..." This will force your browser to download the file.

What do I do if my file doesn't download?

The most common problem is that the browser is attempting to play the file instead of downloading it. Right-click the download button on the downloads page of your account and choose "Save link as..." Another option is to do an “Alt + click” (“Control + click” for Mac users) on the “Download” button.

Audio Books

How do I listen to audio books?

Our audiobooks are available in M4B audiobook format. Generally, you will need to download these files to your computer first and then transfer them if desired to play on your mobile device. iTunes and other players that support this format will allow you to skip to the beginning of any chapter, and will restart playback at the same location after you stop.

Generally, you should use the M4B format, as long as your player supports it. If not, our audiobooks are available as a collection of MP3 files, one for each chapter. These can be played in any player that supports the MP3 format.

eBooks

How do I download digital books to my eReader?

Generally, you will need to download the file to your computer, and then transfer it to your device. Some devices will allow you to download digital media directly, without copying it to your computer first. General instructions for common devices are listed below. (Note that many readers do not support fixed-layout EPUB format. If you purchase one of our fixed-layout eBooks, you will need to use a compatible reader. See "How do I read fixed-layout EPUB format eBooks?" for more information.)

iPad / iPhone:

1. If you do not already have it, install the free iBooks app from the App Store.
2. Log in to your store account.
3. From your iPad / iPhone, access the digital media download page.
4. Click the download link for your selected item.
5. Click “Open in iBooks.”
6. Your book is now in the iBooks library. Enjoy!

Nook:

1. Log in to your store account.
2. Access the digital media download page.
3. Download the file ending in .epub.
   • When prompted to “Save As” we recommend saving to your “My Documents” folder.
4. Plug in your USB cable to the nook and then into the USB port on your computer.
5. Open your file Manager.
   • For Windows: Right-Click on “start” and then click “explorer.”
   • For Mac: Click on the “documents” icon in the dock.
   • For linux / Ubuntu: Open the file manager.
6. Find and click on the drive labeled “Nook” then click on “My Documents.”
7. Locate the .epub file on your computer.
   • It is most likely on your computers download or My Documents folder.
8. Drag and drop or cut and paste the .epub file from the location you saved the .epub file to the “Nook,” “My Documents” folder.
9. Unplug the Nook from the computer.
10. On the Nook go to “My library” then “My Documents.” Your new files should show up in this folder. Enjoy!

Kindle:

1. Log in to your store account.
2. Access the digital media download page.
3. Download the file ending in .mobi.
   • When prompted to “Save As” we recommend saving to your “My Documents” folder.
4. Plug in your USB cable to the Kindle and then into the USB port on your computer.
5. Open your file Manager.
   • For Windows: Right-Click on “start” and then click “explorer.”
   • For Mac: Click on the “documents” icon in the dock.
   • For Linux / Ubuntu: Open the file manager.
6. Find and click on the drive labeled “Kindle” then click on “My Documents.”
7. Locate the .mobi file on your computer.
   • It is most likely on your computers download or My Documents folder.
8. Drag and drop or cut and paste the .mobi file from the location you saved it to the “Kindle,” “My Documents” folder.
9. Unplug the Kindle from the computer.
10. On the Kindle go to “My library” then “My Documents.” Your new files should show up in this folder. Enjoy!

Amazon also provides other methods to transfer your content without connecting your Kindle to your computer. You can get more information here: www.amazon.com/gp/sendtokindle

How do I read ebooks on my computer?

To read ebooks on your computer, you will need to have an ereader program installed. One option that is available for free is Adobe Digital Editions. It can read EPUB format ebooks. It is compatible with both Windows and Mac, and can be downloaded from here: www.adobe.com/products/digitaleditions/.

Once Adobe Digital Editions is installed, you can simply download the EPUB file to your computer. You can drag-and-drop a downloaded ebook onto Adobe Digital Editions to add it to your library, or double-click it to open it in the reader.

How do I read fixed-layout EPUB format eBooks?

Most ebooks use a flexible layout that adjusts to fit the screen of the computer or device being used to read them. However, in some cases, such as children's books and some scientific books, the layout needs to be preserved. The fixed-layout EPUB format allows eBooks to preserve the page layout of the printed book. Not all ereader programs and devices cannot read this format.

In order to read any of our eBooks that are designated as "fixed-layout," you will need to use a compatible reader. Examples of free fixed-layout EPUB readers for various platforms are below:

• iBooks for iOS and OS X. This is free in the Apple App Store.
• Google Play Books for Android. This is a free in the Google Play store.
• Readium for Chrome. This is a Chrome browser extention, available free in the Chrome Market.

PDF

What do I do if my PDF file will not display?

In order to view PDF files, you must have an up-to-date PDF reader installed on your computer. Adobe Reader is available for free, and can be downloaded here: get.adobe.com/reader/

Videos

What do I do if my video won't play correctly?

Depending on your system configuration and installed programs, videos may not play correctly. If the video does not play correctly in the players you have on your computer, we recommend installing the free VLC media player. It can be downloaded for free from here: www.videolan.org/vlc/